Privacy Policy

Information We Collect

When you use our services, we collect different types of information. Some you provide directly, and some we gather automatically as you navigate our platform.

Information You Provide

This includes data you share when registering for programs, contacting us, or participating in our educational activities:

• Full name and contact details (email address, phone number)
• Residential or business address
• Educational background and professional experience
• Payment information for course enrollment
• Communication preferences and inquiry details
• Feedback, questions, or comments you submit

Automatically Collected Data

Our systems collect technical information to improve your experience and understand how people use our platform:

• IP address and approximate geographic location
• Browser type, device information, and operating system
• Pages visited, time spent on pages, and navigation patterns
• Referral sources and search terms used to find us
• Login times and interaction with course materials

How We Use Your Information

Your data helps us deliver quality education and improve our services. We don't use your information for purposes you wouldn't expect.

Data Sharing and Third Parties

Sometimes we need to share limited information with other organizations to provide our services effectively. Here's who might receive your data and why:

Service Providers

We work with companies that handle specific operational tasks. These providers only access information necessary for their specific function and can't use it for other purposes:

• Payment processors for secure transaction handling
• Email service providers for course communications
• Hosting services that store our platform data
• Analytics tools that help us understand website usage
• Customer support platforms for managing inquiries

Legal Requirements

We may disclose information if required by Australian law, court orders, or government regulations. This happens rarely, but we're obligated to comply with legal processes. We'll notify you when legally permitted if we receive such requests.

Business Transfers

If Verilomarca merges with another organization or transfers ownership, your information might be included in that transaction. Any new owner would need to honor this privacy policy unless they provide notice of changes.

Your Privacy Rights

Under Australian privacy legislation, you have several rights regarding your personal information. These aren't just theoretical - we've set up processes to actually honor these requests.

To exercise these rights, contact us using the details at the end of this policy. We'll verify your identity before processing requests to protect against unauthorized access.

Data Security and Protection

We take reasonable precautions to protect your information from unauthorized access, alteration, or destruction. Our security approach combines technical measures with organizational policies.

Technical Safeguards

• Encryption for data transmission and sensitive information storage
• Secure servers with restricted physical and digital access
• Regular security audits and vulnerability assessments
• Firewall protection and intrusion detection systems
• Secure backup procedures with encrypted storage

Organizational Measures

• Staff training on data protection and privacy practices
• Access controls limiting who can view personal information
• Confidentiality agreements with employees and contractors
• Incident response procedures for potential breaches
• Regular policy reviews and security updates

Despite our efforts, no system is completely secure. If a data breach affects your information, we'll notify you and the Australian Information Commissioner as required by law, explaining what happened and what steps we're taking.

Data Retention

We don't keep your information longer than necessary. Retention periods depend on the type of data and our legal obligations.

Standard Retention Periods

• Student enrollment records: 7 years after course completion (tax and education regulations)
• Payment and financial records: 7 years (Australian tax law requirements)
• Marketing communications data: Until you unsubscribe or request deletion
• Website analytics: 26 months of aggregated usage data
• Support inquiry records: 3 years after resolution

After these periods, we securely delete or anonymize information so it can't be linked back to you. Some data may be retained longer if required for legal proceedings or regulatory compliance.

Cookies and Tracking Technologies

Our website uses cookies - small files stored on your device that help us provide better service. You can control cookie settings through your browser, though some features may not work properly if you disable them.

Types of Cookies We Use

• Essential cookies: Required for basic site functionality like login sessions
• Performance cookies: Help us understand how visitors use our platform
• Functional cookies: Remember your preferences and settings
• Analytics cookies: Provide insights into user behavior and site performance

We don't use advertising cookies or share cookie data with advertising networks. Our tracking is purely for improving the educational experience and understanding what content serves our students best.

International Data Transfers

Verilomarca operates primarily within Australia, but some service providers may process data outside the country. When this happens, we ensure adequate protections are in place.

If you're accessing our services from outside Australia, your information will be transferred to and processed in Australia under Australian privacy regulations.

Children's Privacy

Our educational programs are designed for adults. We don't knowingly collect information from individuals under 18 without parental consent. If we discover we've inadvertently collected data from a minor, we'll delete it promptly.

Parents or guardians who believe their child has provided us with personal information should contact us immediately so we can remove that data from our systems.

Changes to This Policy

We may update this privacy policy occasionally to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify enrolled students via email and post a notice on our website.

The "Last Updated" date at the top shows when the current version took effect. We encourage you to review this policy periodically, especially before providing new personal information or enrolling in programs.

Continued use of our services after changes indicates acceptance of the updated policy. If you disagree with modifications, you can exercise your rights to access, correct, or delete your information.

Making a Complaint

If you believe we've mishandled your personal information or breached Australian privacy laws, you can lodge a complaint with us. We'll investigate and respond within 30 days.

If you're not satisfied with our response, you have the right to contact the Office of the Australian Information Commissioner (OAIC). They provide an independent review process for privacy complaints.

• OAIC website: www.oaic.gov.au
• OAIC phone: 1300 363 992
• OAIC email: enquiries@oaic.gov.au